2 job vacancies at Hinduja Global in Durgapur

Name of Vacant Job Post – Executive / Senior Executive – HR (employee Relations)

Number of Vacancy – 02

Job Location – Durgapur

Name of Company – Hinduja Global Solutions Ltd.

Salary – Though the salary is not disclosed by the company, but will include benefits like PF, Bonus, Gratuity and ESI

Job Description:

  • Floor co-ordination for more employee connectivity and thus early warning on attrition
  • HR Touch point (Attendance, Letters, Salary issues, Grievances, Performance Appraisals, IJP, Transfers)
  • High level of integrity
  • Ensure that Customers Account Information is not compromised
  • Zero Fatal Error (FE)
  • Acquiring knowledge & skills of related areas of the process
  • Grievances Handling through Skip Level Meetings/Floor Walks/one-on-ones.
  • Conducting Employee Fun activities/ Sports & Games Activities; Preparation/Sending Birthday Mailers
  • Exit Process Co-ordination (Activity Handover, Exit Interview, Clearance formalities)
  • ER Process Manual adherence (IJP, Transfers, Skip Level Meetings, Performance Appraisal, Grievances Handling, Exits)
  • ER Metrics (IJP, Employee Engagement, Skip Level, Performance Appraisal, PIP, Exit Analysis)
  • Make effective call backs for no show employees
  • Maintaining & updating ER trackers

Desired Candidate Profile

  • Female Candidates will be preferred
  • Education – Graduate with any specialization and MBA/PGDM with any specialization
  • Experience – 0 – 2 years of experience in BPO industry
  • Good communication skill in English and Hindi

Industry – BPO / Call Centre / ITES

Functional Area – HR, Recruitment, Administration, IR

Role Category – HR/ Recruitment / IR

Role – HR Executive

Company Profile – Hinduja Global Solutions, part of the multi-billion dollar conglomerate, Hinduja Group, excels in providing outsourcing solutions that include Back Office Processing, Contact Center services and customized IT solutions to its global clientele comprising several Fortune 500 Companies. . Hinduja Global Solutions has been ranked among the Top 3 Best performing Call Centers Worldwide by the Global Services Magazine in association with Neo IT in 2008. Hinduja Global Solutions serves over 100 clients through its 30 delivery centres in India, United States, United Kingdom, Canada, Mauritius and Philippines. The Company employs over 18000+ people worldwide with delivery centers spread across Bangalore, Mysore, Mumbai, Chennai, Durgapur & Guntur, Hyderabad, Nagercoil in India, Lyndhurst, Peoria, St Louis, Waterloo, El Paso in the United States, Montreal in Canada, Cyber City in Mauritius and Manila in Philippines.The company is a public limited company, listed on both the leading stock exchanges in India, the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE).

Contact Details:

  • Contact Person Name – Koushik Addy
  • Telephone – 9830404495
  • Reference Id – ER
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